Privacy Policy

Learn how we collect, use, and protect your personal data when using DearPetz

This Privacy Policy governs how PT. Dearezt Inter National ("we," "us," or "our") collects, uses, and protects your personal data when you use the DearPetz service. This policy is subject to applicable laws in Indonesia, including Law No. 27 of 2022 concerning Personal Data Protection (PDP Law).

1. Acknowledgment and Consent

By using the DearPetz service, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the Terms and Conditions, which form an inseparable part of this agreement.

2. Types of Data We Collect

We collect two types of data:

Data You Provide

Information you input during registration or service use, such as:

  • Your name
  • Email
  • Phone number
  • Specific data about your pet (name, species, breed, age, and health history)

Automatically Collected Data

Technical information that is automatically recorded when you use the application, such as:

  • Your IP address
  • Device type
  • Operating system
  • Application usage data for statistical analysis

We may also use cookies to improve your user experience.

3. Purpose of Data Use

We use your personal data to:

  • Provide and improve our AI consultation service
  • Analyze anonymous data for the development of new features and AI accuracy
  • Send you important notifications and information related to the service
  • Respond to your questions and provide technical support
  • Prevent service misuse and ensure security
  • Comply with applicable legal obligations

4. Data Management and Disclosure

We will not sell or rent your personal data. We will only share your data with third parties under the following conditions:

• With Your Consent

We will ask for your permission before sharing your data.

• Service Providers

Trusted partners who assist in our operations (e.g., cloud services) and are bound by confidentiality agreements.

• Legal Obligation

We may disclose data if required by law or requested by law enforcement authorities.

You have the right to access, correct, and request the deletion of your personal data. Some data required for legal obligations or dispute resolution will be retained for a period permitted by law.

5. Data Security

We implement adequate technical and administrative security measures to protect your data from unauthorized access, disclosure, or modification. However, you acknowledge that no data transmission over the internet is 100% secure.

In the event of a data breach, we will conduct an investigation, take necessary steps, and notify you and the relevant authorities in accordance with the PDP Law.

6. Links to Third Parties

Our service may contain links to third-party websites. We are not responsible for the privacy policies or content of those sites. We recommend you read their privacy policies before using their services.

7. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be announced via a notification within the application or on our website. By continuing to use the service, you are deemed to agree to these policy updates.

Contact

For questions regarding this privacy policy, contact:

PT. Dearezt Inter National

Email: info@dearpetz.com