Terms and Conditions

Please read these terms and conditions carefully before using DearPetz

Last Updated: August 19, 2025

1. Introduction

These Terms and Conditions ("T&C") govern your use of the Dearpetz artificial intelligence-based pet healthcare platform ("Platform"), operated by PT. Dearezt Inter National ("Dearpetz," "we," or "us"). By accessing or using the Platform, you ("User," "you") agree to comply with these T&C, as well as all applicable laws and regulations in Indonesia. If you do not agree, please do not use the Platform.

2. Scope of Services

Dearpetz provides AI-based animal health advice, pet condition monitoring, and related services ("Services"). The Platform is intended for informational purposes only and is not a substitute for professional veterinary diagnosis or treatment. In case of an emergency, contact a licensed veterinarian immediately.

3. User Eligibility

By using the Platform, you represent that:

  • You are at least 18 years old or have permission from a parent/guardian.
  • You are legally capable of entering into agreements under Indonesian law.
  • You will provide accurate and complete information about your pet.

4. User Responsibilities

You agree to:

  • Use the Platform only for lawful purposes.
  • Not misuse the AI for unauthorized medical advice or commercial interests.
  • Ensure the accuracy of the pet health data you provide.
  • Not hold the Company liable for decisions made based on AI advice.

5. Intellectual Property

All content, trademarks, and AI algorithms on the Platform are owned by or licensed to the Company. You are prohibited from reproducing, modifying, or distributing the materials without written permission.

6. Privacy Policy

Your data will be processed in accordance with our Privacy Policy and Indonesian data protection laws (including Law No. 27 of 2022 on Personal Data Protection). By using the Platform, you consent to the collection, storage, and processing of data as described.

7. Disclaimer & Limitation of Liability

• No Guarantee of Accuracy

AI-based advice is not a substitute for veterinary consultation.

• No Legal Liability

The Company is not responsible for any direct, indirect, or consequential damages resulting from the use of the Platform.

• Service Availability

We do not guarantee that Platform access will be continuously available or error-free.

8. Additional Disclaimers

• Not an Emergency Medical Service

The Platform is not designed to handle medical emergencies.

• AI Limitations

AI analysis results may not always be accurate and depend on the data provided.

• Professional Consultation

Always confirm AI advice with a veterinarian before taking any medical action.

9. Termination of Access

We reserve the right to terminate or restrict your access to the Platform if you violate these T&C, without prior notice.

10. Governing Law & Dispute Resolution

These T&C are governed by Indonesian law. Disputes will be resolved through deliberation; if unsuccessful, they will be submitted to the competent court in South Jakarta.

11. Changes to Terms

We may amend the T&C at any time. Your continued use of the Platform after changes are made means you accept the revisions.

12. Contact Information

For questions or complaints, contact:

PT. Dearezt Inter National

Email: info@dearpetz.com

By using Dearpetz, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

FURTHER DISCLAIMER

The Company is not liable for:

  • Diagnostic errors resulting from incomplete/inaccurate data from the User.
  • Losses due to delays in seeking professional medical care.
  • Misuse of the Platform by third parties.
  • This service is supplementary (complementary) and is not intended to be the sole source of animal care.